Privacy Policy

The controller responsible for the processing of personal data through this website is:

Depending on how you use Benal Transfer, we may process the following categories of information:

• •Identification data, such as first name and last name.
• •Contact information, such as email address and telephone number.
• •Journey information, including pickup and destination addresses, dates, times and flight number where provided.
• •Booking information, including number of passengers, selected vehicle, booking reference and booking status.
• •Information voluntarily included in the special requests field.
• •Payment information such as the selected payment method, currency, payment status and amounts.
• •Technical information required for the security and correct operation of the website.

We use specialised technology providers to operate the booking service. They may process personal information only to the extent necessary for the services they provide or for their own legally defined purposes.

Some technology providers or their subprocessors may operate outside the European Economic Area. Where personal data is transferred internationally, the relevant provider must use an applicable legal transfer mechanism, such as an adequacy decision, Standard Contractual Clauses or another safeguard recognised by applicable data protection law.

Personal data is retained only for as long as necessary for the purpose for which it was collected. Booking and transaction information may subsequently be retained or restricted for the periods necessary to comply with applicable tax, accounting and legal obligations and to manage possible legal claims. Data that is no longer required will be deleted or anonymised where appropriate.

Online card payments are made through Stripe. Card details are entered into Stripe's payment environment and are not stored in Benal Transfer's booking database. We may store payment references, status, currency and amounts necessary to identify and manage the transaction.

Benal Transfer does not currently make decisions based solely on automated processing that produce legal effects or similarly significant effects for customers. Automatic calculations such as route distance, vehicle availability and pricing are used to provide the booking service.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss. No internet-based system can nevertheless guarantee absolute security.

Under applicable data protection law, you may have the right to:

• •Access the personal data we hold about you.
• •Request correction of inaccurate or incomplete information.
• •Request deletion of your personal data where legally applicable.
• •Request restriction of processing.
• •Object to certain processing based on legitimate interests.
• •Request portability of your data where applicable.
• •Withdraw consent where processing is based on consent, without affecting earlier lawful processing.

To exercise your rights, contact us using the privacy email shown below. We may need to verify your identity before completing a request.

If you believe that your personal data has been processed in breach of data protection law, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD), without prejudice to any other administrative or judicial remedy available to you.

Information about cookies, local storage, session storage and your cookie preferences is available in our Cookie Policy.

We may update this Privacy Policy when the website, our services, legal requirements or technology providers change. The current version and its update date will always be published on this page.

For questions about this Privacy Policy or to exercise your data protection rights, contact: